Frequently Asked Questions

Frequently Asked Questions

Got questions? We've got answers! Find quick solutions to common concerns, from shipping and returns to product details and order support.

❓ Do you offer personalised gifts?

Yes! Almost all our products can be personalised with names, dates, messages, or photos — including T-shirts, hoodies, teddies, keychains, baby clothes, mugs, and more.

❓ How do I add personalisation to my order?

When placing your order, there will be a text box or upload option on the product page where you can enter your personalisation details. Double-check spellings and formats before submitting!

❓ Can I see a preview before my item is made?

We may be able to send previews for certain items upon request (especially for complex designs). Please message us before or immediately after placing your order.

❓ How long does it take to receive my order?

Most personalised items are handmade and dispatched within 3–5 working days. Delivery times vary depending on your location and shipping option.

❓ Do you ship internationally?

Yes, we offer international shipping! Rates and delivery times will be calculated at checkout.

❓ Can I request a fully custom design?

Absolutely! If you have something special in mind, contact us with your idea — we love creating unique, one-of-a-kind pieces.

❓ What if there's a mistake with my personalisation?

Please get in touch as soon as possible. If the mistake was on our end, we’ll replace it free of charge. If the error was in the details provided, we’ll try our best to offer a discounted reprint.

❓ What materials do you use?

We use high-quality materials such as premium cotton for clothing, soft plush for teddies, durable faux leather for bags, and professional-grade printing for mugs and slates.

❓ Do you accept returns?

Due to the customised nature of our products, we can’t accept returns unless the item is faulty or incorrect. Please refer to our full return policy for more details.